Terms of Service

TERMS AND CONDITIONS

The following terms and conditions apply to the use of this website and describe the legal responsibilities between meiaguirre.com and the Client. By placing an order in our online store, you confirm that you have read, understood and accepted these general conditions of use. These purchase conditions have been exposed in due time, in accordance with current legislation.

GUARANTEE OF AUTHENTICITY
Each Touched by Nature piece is unique and is numbered and signed by the artist to guarantee its authenticity.

The sea, the sun, the wind and the weather have transformed the textures and tones of these pieces. Its imperfections, the marks that time has left on them, its stains, its bumps, its cracks, its friction, its defects and its wear, give it the subtle beauty of simple things that make them unique. Therefore they are not considered defects under any circumstances.

Each product is accompanied by the following data:

  • Article name.
  • Images of the article.
  • Description of the article.
  • Reference number.
  • Price (VAT included)

AVAILABILITY OF PRODUCTS
All product orders are subject to their availability and, in this sense, if there are difficulties regarding their supply, or if there are no items in stock, we reserve the right to provide you with information about quality substitute products. and equal or greater value that you can order. If you do not wish to order those substitute products, we will refund any amount you may have paid.


PAYMENTS
All the prices indicated on the website are referred to in euros and include those taxes and fees applicable to the Spanish territory, notwithstanding that the purchase of the products from another territory may accrue the corresponding corresponding taxes and/or tariffs.

The shipping costs will appear detailed at the end of the purchase process, and you must choose the desired shipping method. The details of shipping costs are detailed below.

Before accepting the price through the"Finish Purchase"option, you will be able to know the complete final price of your order. Product prices may vary at any time depending on Touched by Nature's pricing policy. The products purchased will be invoiced at the price in force at the time of purchase.

Users will be able to pay for the products purchased using debit or credit cards specified in the product payment gateway.

Touched by Nature guarantees that it will treat with personal security and confidentiality the personal data obtained through the registration form completed by the user.

Touched by Nature will send the proof of purchase and the invoice by email to the address provided by the user.

Shipping

  • Shipments are made from Monday to Friday. Orders placed during the weekend or holidays, will be handled from the first business day.
  • As they are art elements, on some occasions, the delivery time may vary slightly.
  • All orders are prepared carefully and with particular care, so they should arrive in perfect condition. If this is not the case, please contact us.
  • For international orders, shipments are franked to other air transport companies.

    SHIPPING COSTS:
    For standard shipments to the Iberian Peninsula and the Balearic Islands, shipping is free. For express shipments or international shipments below we detail the costs:

    • SPAIN (PENINSULA)
      • Standard Shipping 3-5 business days:FREE SHIPPING
      • Express shipping 1-2 business days: 7
    • BALEARIC ISLANDS
      • FREE SHIPPING
      • Delivery time:2-5 business days
    • CANARY ISLANDS, CEUTA, MELILLA
      • FREE SHIPPING
      • Delivery time:5-10 working days
    • EUROPEAN UNION:
      • Standard Shipping:€ 50
    • NO EUROPEAN UNION (INTERNATIONAL):
      • Standard Shipping:€ 80

    CHANGES OR RETURNS

    • The order return period is 5 days from receipt of order to make the claim, which must be accepted.
    • It is essential that the products subject to an exchange or return are in perfect condition, otherwise no exchange or return can be made. It is your responsibility to provide the appropriate packaging to ensure that the items arrive at MEI AGUIRRE in perfect condition. If you have difficulty finding suitable packaging, we suggest using the original box in which you received your order. If the parts are received in poor condition, we will not be able to make the requested return
    • The costs associated with exchanges or returns will be borne by the buyer
    • Contact us to proceed with the change or return by sending an email to touchedbynature@meiaguirre.com with the order number, the reason for the change or return and your contact information.
    • Once your package is received in perfect condition, we will make the payment in the same way in which the payment was made.

    COMMENTS AND SUGGESTIONS
    Your comments and suggestions will be welcomed. We kindly ask you to send us such comments and suggestions through our contact form.